27 Responses to "Vancouver to Tokyo, Japan - $624 roundtrip including taxes | Hong Kong for $562"

   Janice on May 5th, 2015


BOOKED! Thank you for posting! I've been looking for a long time.... so excited.


   Chris_Myden on May 5th, 2015


Have a great time Janice! Japan is an amazing country.


   Arthur on May 5th, 2015


I booked this morning but then canceled this afternoon. Very disappointing! airfare.com has lots of complaints against it, and they seem very sketchy. I was issued a confirmation number but not a ticket number. When I called after waiting for the ticket number for a few hours, I was told that they couldn't issue it until midnight. "Coincidentally", midnight was also my deadline to cancel and get a full refund. I decided to bail out rather than risk it.


   Janice on May 5th, 2015


I just cancelled as well... Tried calling and asked about ticket number and all they kept repeating was "If you don't receive a ticket number before 11:55pm than you can cancel, if you receive a ticket number after 11:55 (NOT MIDNIGHT) than you cannot cancel." So I cancelled.

They can't guarantee anything... just script reading. :(


   Escalera on May 5th, 2015


Oh man, I just booked. I think i have to cancel too . very dissapointed to hear about this


   R on May 6th, 2015


Hi,

I booked and am now very concerned. After doing some searching it looks like Airfare.com needs to be avoided. You (Chris) have even posted about avoiding them, so I'm just curious as to why you would still post a deal that is offered by them?


   Chris_Myden on May 6th, 2015


I'm not a fan of airfare.com - but ultimately they were the only ones displaying this price. Believe me, if *anyone* else were showing it, I would have mentioned them instead. They are a legitimate booking agency, and one of Kayak's own internal booking partners, they just really suck at it.

If that was the only factor, I probably wouldn't have posted it, but there have also been some similarly amazing deals recently from ANA All Nippon Airways (such as the Tokyo - Hong Kong multi city flights) that were only available through WebJet.ca - and those all ticketed just fine, which lends credibility to these prices being ticketed as well.

It is really lame that Airfare.com hasn't issued the ticket numbers yet. Their biggest problem seems to be in how long it takes them to issue tickets, which is what leads to all the complaints. Issuing tickets 'within 24 hours' just isn't cutting it these days, when there are sites that can issue them either immediately or within hours.

Sorry to everyone that felt the need to cancel, it's totally understandable. Hopefully Airfare.com will get the ticket numbers issued very shortly. If anyone has chosen to stick it out, please comment with any updates.


   Chris_Myden on May 6th, 2015


Just received an update from those in the Facebook group that booked this deal:

Jenn: " i booked yesterday via airfare.com also but i'm able to see my reservation on the ANA site, selecting seats now!

Nancy: "Although I wasn't issued a ticket # I used the confirmation number on ANA website and it successfully showed my flight and passenger details."

If you can see your confirmation on the ANA website, everything is confirmed and ticketed.

You can also try entering it at this site:
https://www.checkmytrip.com

If a confirmation shows up here, it means it's in the Amadeus reservation system (used by the airlines worldwide), which is a guarantee that a ticket # was issued and all is well, even if Airfare.com is painfully slow at updating people with the news.


   S on May 6th, 2015


I booked at around 9:30AM yesterday and was able to view and make changes to my booking on ANA's website almost immediately after. Airfare.com's website did not show my ticket numbers until this morning. As far as I can tell I'm in the clear now, so thanks Chris for this deal.


   Chris_Myden on May 6th, 2015


Some more good news from those who booked this:

Christopher: "I can now see my 13 digit ANA e-ticket numbers on my Kayak booking page and on Airfare/CheckMyTrips."

Nancy: "I just found on ANA the ticket number and confirmation #. It's under (display eticket)

Marta: "Wow, looks like all of ours got issued at once. I can see mine now as well. "

Clement: "Got mine on the ANA site too. Booked around 2PM yesterday"

Here's a screenshot of where to find your confirmed 13 digit ticket number on the ANA website: http://www.yvrdeals.com/img/ul/m21o6nraz7k3bxvp.jpg (Thanks Nancy)

If you are getting an error due to last name/middle name format, use a space between first name and middle name.


   Angie Oshika on May 6th, 2015


I booked these (not at the same great rate, but at about $770 all-in to Tokyo) and it took a few hours, but I did get my electronic ticket numbers. As some others have mentioned, I was also able to log into the ANA site using my confirmation number and able to select my seats, request kids' meals, etc.
We've been wanting to take our half-Japanese kids to visit Japan to meet their family there; thanks for this great opportunity!


   Chris_Myden on May 7th, 2015


Update from Nancy: "FYI. I received an email from airfare.com with my ticket # and matches with ANA online. Everything is set"


   Paula on May 7th, 2015


Hi Chris, I tried to post a message last night but got a message that the session expired. I wanted to book a flight on the first day you wrote about this deal, but was reluctant after I read about the cancelletions. Then I tried again last night,after reading about the successes. The Kayak search returned prices starting from 1000 (for a whille there was a 700 USD on Delta, with crazy hours). But I searched directly on airfare.com and booked for March 23 - April 6 at 784 CAD. I was able to enter the reservation code on the ANA side immediately and I chose my seats (and provided the contact details and passport , as none of that made it through from Airfare). The reservation shows up on checkmytrip. But, 24 hours later, I still haven't received the e-ticket number from Airfare and it doesn't show up on ANA. My bank account though shows a charge from ANA Toronto, so I'm waiting.
Thank you for doing this invetugation work for us.


   Paula on May 8th, 2015


Further update: now the e-ticket number is visible on the ANA website, in the place shown in your screenshot. But I still haven't received it from Airfare and it's been 36 hours since booking.


   Jasmine on May 8th, 2015


Booked thru webjet.ca at $657 for Spring Break 2016. Depart & return on the weekend. Great Price! Thanks, Chris.


   Chris_Myden on May 8th, 2015


Nice! Thanks Jasmine!


   Chris_Myden on May 8th, 2015


Hi Paula,

By all accounts, it seems that although the 13 digit e-ticket numbers are being issued pretty quickly by ANA after purchase through Airfare.com, airfare.com is just painfully slow at relaying this information to the purchaser.

Whenever you book through a third party booking site, all that really matters is that the 13 digit e-ticket number is generated by the airline. If this has been generated, the booking is solid, and is showing up in airline reservation systems worldwide, and there's no need to worry.

The 6 character code you receive at first doesn't really mean much (it's just a booking reference). But what people have been doing is taking that 6 character code and entering it into the ANA website, which will then show them that their 13 digit e-ticket number has been generated and all is well.


   Jenn on May 13th, 2015


Hi,

I've been trying the past few days to book flight YVR - TYO - HKG thru webjet.ca, prices hv stayed the same and even dropped a bit yesterday, but i still get an error message saying: "We are sorry to inform you that the reservation you are selecting is no longer available at the price listed." like this: http://i57.tinypic.com/2dv6hdk.jpg

I already tried using different pc
I wonder if anyone else is encountering this problem?

Thanks!


   Paula on May 14th, 2015


Hi. I thought I'd provide an update, just in case it helps other. As I mentioned above, I was able to book through them and they provided a reservation code. I used that reservation code on the ANA website and it allowed me to heck trip details and enter additional information. So all looked good.
I waited almost 48 hours to receive the e-ticket # from Airfare, it was available after 30+ hours on the ANA website.
After the e-ticket number was provided some of the information entered/ associated with the reservation has dissapeared and I could not reenter it.
For a while I also had two pending credit card charges - one for the quoted amount and one for 115$.
Now one week later:
- I have two credit card real charges, one for 115$ associated to a travel agency located in Scarborough and the balance for ANA Etobicocke
- the ANA charge showed a code that looked like my ticket number but for some figures. I checked it on the ANA website and it took me to my reservation. At this time I seemed to have two etickets, which didn't sound good.
- I called ANA and after a 30 minutes hold talked to a customer service rep. Who said that the travel agency (so Airfare) cancelled my original reservation and reissued it. The original eticket # was voided, I had a new one. I also seemed to have two profiles and she had to delete one.
In the end, I do have a valid reservation and now know the details. It's though concerning that Airfare cancelled it and reissued without notifying me. Or advising about the change of eticket number. I can see why their reputation is not stellar.
So those who already booked flights after Chris' tip may want to double check their eticket number on the ANA website, as it could have changed.


   Chris_Myden on May 14th, 2015


Thanks for the update Paula! This will definitely help out other people.


   Chris_Myden on May 14th, 2015


Jenn: Some people in the Facebook group started mentioning that they could no longer book the WebJet flights, starting around May 09th. They reported not being able to get past the payment page. Sometimes this is a sign that a deal has sold out. It's annoying when a site still shows the 'verified' price though and appears bookable.


   Jenn on May 15th, 2015


Thanks Chris for answering the question! :)


   Jon on June 4th, 2015


Not sure what price is everyone wanted for.
Those cheapest price seem like to be limited to specific dates.
so here are just tips i found for those who want to goto Tokyo.

I booked with webjet.ca, for Sept 2015. YVR to HND, no HK.
17 days, $690Cad.
Ticketed issued, and I checked with my ANA account online too.

the cheapest I found in the month is $677 for sept, for any date.
most the travel agent i checked with is around $900 - 1100 taxed.
for Yvr to HND and HKG with 4 night hotel in tokyo.

If you plan to goto osaka too. you can book ticket from ana.co.jp.
HND to osaka can be less than $200cad. around $180cad cheapest i think.


   Gigi on June 18th, 2015


I want to book this on Kayak but I'm worried from all the negative reviews people have posted about Kayak and Airfare.
Most of the concerns are about changing the flight and the customer support on that. I don't think I will need to change my flight so I'm not too worried about that.

I'm worried that they (Kayak or Airfare) will cancel the flight without telling me or charging me more than the price at the check out page. Basically I just don't want to be scammed.

Any advice?


   Chris_Myden on June 18th, 2015


Gigi: Even though I haven't been the biggest fan of Airfare.com over the years, their biggest issue has generally been with being slow at issuing tickets (or at least, slow with sending out e-mail updates).

I haven't personally heard of any complaints about the charge to the credit card being any different than what is shown on the checkout page.

All I can say is that the last time this exact same deal popped up (back in early May), everything seemed to work out fine for those who booked it via Kayak/Airfare.com

Once a genuine 13 digit e-ticket # is issued by the airline, your ticket cannot be cancelled/changed by Airfare.com. The key is always making sure that 13 digit e-ticket # is issued. The initial 'confirmation e-mail' you receive from a third party booking site (like Airfare.com) really doesn't mean anything. They're basically just acting as the middle man to get a ticket # issued from the airline.

After booking, you'll receive a confirmation e-mail, with a 6 character code, and you can enter that code directly on the ANA website to make sure the 13 digit e-ticket # was issued, and not need to worry from that point on.


   Sarah S on July 2nd, 2015


Hi there,
I waited to long to book this deal.. I was hoping I could find this deal again for the dates posted or something under $700.. cheapest I could find was on Kayak for $798 Aug 31- Sept 10. I'm looking to travel early September (before the 16th)

Does anyone have any tips to finding some cheaper prices than that? Any help would be greatly appreciated!


   Yoshi on July 3rd, 2015


I'd say in the $700s is still a pretty good price! Other than that, all you can do is just wait and hope the prices fall again.

Comments are automatically closed 30 days after the post is made.